As more organizations continue to observe and leverage the multiple benefits of remote work, there are sure to be several challenges these organizations encounter. Here’s everything you and your mangers need to know to get the most out of your remote workforce!
Managers have to adapt to meet the needs of everyone on the team. It’s safe to say that there will always be challenges to having a remote team, and your leaders will have to adapt their management style to address them. There are things that your leaders can do to manage well, while making employees feel connected and supported.
Set clear expectations. Everyone has different speeds, environments, and ways in which they work. It’s important managers set examples and clear expectations from the get-go.
Set up weekly check-ins. Whether it is on a phone call, video call, or direct message, being able to establish one-on-one or group contact with employees will help them feel connected and engaged in their work.
Establish guidelines for communication. Determine how each communication tool is best used for your company and then make sure employees know when to use each one. Maybe chat is better for quick or urgent thoughts and video is better for group check-ins.
Allow for social interaction. Being able to chat with peers about all sorts of things is a beneficial part of being in the office. Employees that have transitioned to remote work may still desire this interaction more than most. A great way to incorporate this is to allot time at the beginning of your calls to allow for non-work discussions. This will help reduce feelings of isolation and bring a sense of belonging.
Provide emotional support. Although remote work has a lot of benefits, it can include a new set of stressors and feelings of isolation so being available to offer emotional support to employees is important. Simply checking in and listening can help you understand how they are coping with the change. Consider asking how their day is going, planning a coffee date when they can chat about whatever is relevant to them, and following up on anything that seemed to cause them stress.
For further tips, check out these additional resources:
Creating a Work From Home Policy Tailored to Your Organization: Explore 7 guiding principles for how to ensure your remote work policies fit the needs of your employees and organization, and how to avoid ineffective, cookie-cutter policies.
Top 15 Tips to Effectively Manage Remote Employees: Forbes shares tips on how to effectively manage remote employees including setting clear expectations, engaging with the team, building trust, having reliable tools in place, and more!
How to Manage the Loneliness of Isolation of Remote Workers: Gallup found that remote workers can feel lonely and isolated, but it’s definitely preventable. It’s going to be imperative for managers to talk to their workers and see if they indicate feelings of loneliness. Help these employees make the connections they seek and consider employee engagement activities.
Challenges of Remote Teams
Managing a team in person is hard enough, but when your workforce is dispersed, a new set of challenges arises.
Communication often becomes a struggle. By not meeting face-to-face, the chance for miscommunication increases and everyone loses the ability to read people and notice non-verbal cues.
Developing trust and a relationship with remote employees may also be a hardship. If a remote employee feels that they are only there to check tasks off a list, it’ll be difficult to develop trust with managers or loyalty to the company.
To combat this, leverage in-house software! Zoom, Skype, and Microsoft Teams all have powerful capabilities for virtual one-on-one and group meetings and allow your managers to keep employees engaged.
A comprehensive managing remote employees training program is a great tool for engaging your people as well. Assigning virtual training can lead to discussions, skill improvements, and create uniform experiences across your organization.
Another hurdle of the remote workforce is cybersecurity. With a dispersed team, there are many mobile devices joining your network, which in turn could open your company up to cyberattacks or hackers. Training on cybersecurity can help employees feel more at ease communicating with their team knowing their information is protected.
Even when working remotely, your employees need to be trained. Since they are not physically in the building with you, classroom training becomes a moot point. It can also be difficult to know that all employees are getting the same training across the board.
Addressing the challenges may be daunting, but we have compiled a few links to help you on your way:
Where’s the Love? Building Trust with Your Team: This is another insightful look by Kevin Eikenberry into building trust in on remote teams. Higher levels of trust can reduce conflict and stress, but when trust is lacking, productivity can be reduced, quality may be affected, and turnover is heightened. That makes trust a business imperative!
Why Cybersecurity Awareness Is Important for Every Employee: Cybersecurity is a big priority now, especially as employees are remote and on their own networks. As businesses rely more and more on the internet as a way of storing valuable and sometimes confidential information, they open themselves up to attacks and must protect their data.
To learn more about how to engage and manage your remote workforce, download our infographic “Engaging and Managing Remote Employees.”
Training Remote Employees
Online training can be a great resource for overcoming some of the challenges associated with a dispersed workforce and training remote employees.
Communication training specifically can help your employees deliver better results, and dispersed workforces can be unified through training, creating a seamless experience for customers no matter where they are. Diving into compliance training can help employees know how to keep themselves, data, and workstations safe from cyberattacks.
Check out a few of our resources regarding training your remote workforce:
Delivering Training to a Dispersed & Virtual Workforce: One of the challenges with managing a virtual workforce is delivering consistent and engaging training. Here are some key components to learning technology and content that managers need for training to be effective.
Training a Virtual and Dispersed Workforce: On episode 37 of the BizLibrary podcast, Steve Chambers, the HR Director of the VFW, talks about the strategies he uses to deliver training at more than 20 locations. He also discusses the value that he’s discovered in using microlearning to deliver training content.
Reaching Remote Employees Through Virtual Coaching: It’s critical to make sure managers and leaders know how to continue to be effective coaches in a virtual world. Here we explore how to build and keep trust with your teams and how to make sure you, as a leader, have the right systems in place to lead your remote workforce effectively.
Maintaining Culture With Remote Teams
Culture is more than just free snacks, a pool table, a slide, or an occasional pizza party. It takes mindfulness and intent to foster a connection between a company and its employees. A strong company culture is important because it determines how your employees, customers, prospects, and possible future employees see you.
Being remote certainly makes building a company culture harder, but with solid core values, a company can keep its culture strong while engaging and motivating employees.
3 Ways to Keep your Remote Teams Engaged: In this article, Miro discusses the importance of creating a trusting work environment, how crucial transparency and open communication practices led by leadership are to remote teams, and how organizations must prioritize employee well-being over productivity.
13 Ways Tech Leaders Can Build A Strong Culture In A Remote Team: For managers to effectively engage remote employees in the organization’s mission and values, they need to be excellent communicators, understand how to build trust online, and help their team to continually develop their skills.
Whether remote work is a brand new thing or you’ve been doing it for years, our Work…But Virtual series of guides is full of tips and strategies to help your organization utilize training to solve some of its biggest remote work roadblocks.
