So, you’ve signed the contract—great! Now, you might be asking, “What’s next?” Well, welcome to BizLibrary’s implementation tell-all blog. Let’s dive into our implementation process, crafted to be the support you need as you get comfortable with the BizLibrary solution.
Here’s a bold statement: our goal is to get you out of the implementation phase. While our Client Experience Managers are THE BEST, our focus is on making our time together productive and ensuring you feel confident to take charge of your L&D goals. But don’t worry, we’ll never leave you hanging. After implementation, you’ll be paired with a dedicated Client Success Manager (CSM) who will help you brainstorm, plan, and cheer you on every step of the way.
When clients first start the implementation process, the emotions can vary widely. Some are excited to dive in, while others might feel cautiously optimistic or even overwhelmed. Fortunately, BizLibrary’s Client Experience Managers (CEMs) know how to meet clients where they are. By understanding these different mindsets, our CEMs are able to tailor their approach to fit each client’s needs.
For example, if they’re working with a “Hold My Hand Hal” type, they’ll provide detailed walkthroughs, offer encouragement, and make sure everyone feels comfortable. If it’s a “Project Management Pete,” they’ll focus on explaining the milestones and the plan, always setting clear action items for next steps. For “Go-Getter Grace,” who’s eager to launch, they’ll keep the energy high and the meetings productive, ensuring everything stays on track.
Throughout the implementation process, our CEMs aim to build trust—not just in BizLMS but in our partnership as a whole. The first meeting is all about setting expectations. Clients want to know how to use the platform, what content is available, the timeline for launch, what tasks they’ll need to complete, and how to communicate any roadblocks. Additionally, clients are expected to complete some tasks outside of meetings, such as meeting with internal stakeholders, selecting training priorities, finding content, and deciding who will get platform access.
In that initial meeting, we’ll also lay out the implementation schedule, which typically spans about seven weeks—just under two months—to get everything customized and ready to support employee development.
So, what happens during those seven weeks? Let’s break it down into three key phases:
1. Site Build: The first few weeks are focused on best practices, platform customization (like selecting homepage widgets and branding), navigating BizLMS from a learner’s perspective, and making the most of custom content options.
2. Content Delivery: The next phase dives into content delivery strategies, creating Playlists and Assignments, and introducing Learning Initiatives. We’ll also cover the balance between elective and prescriptive learning and how to tailor these approaches to fit your organization’s needs.
3. Launch and Review: The final two weeks are all about the executing a successful launch (cue the confetti poppers!). You’ll prepare a rollout plan, finalize messaging, plan activities, and set up any incentives. After launch, we’ll teach you how to leverage the Administrative Dashboard to track insights and metrics. We’ll also review features like setting up qualifications or hosting events in Classroom. Then, you’ll meet your Client Success Manager—your new partner in crime training!
By the time you transition to your CSM, you’ll feel fully set up for success. Many clients have remarked that they’ve “never worked with a partner so involved and organized” and that previous implementations with other companies were “nowhere near as strategic or detailed.” We pride ourselves on our responsiveness and commitment to your success. While unexpected issues may arise, rest assured our implementation team will be there to help every step of the way. We operate with an open-door policy, ensuring support is always within reach.
