What does EQ stand for? EQ is shorthand for emotional quotient, also known as emotional intelligence or emotional awareness. EQ refers to the ability to perceive, understand, comprehend and manage emotions. While everyone has some degree of EQ, many studies have shown that individuals with high EQ experience greater success and satisfaction than their lower EQ colleagues and peers.

The benefits of emotional intelligence include:

  • Increased resilience
  • Stronger conflict resolution skills
  • Better communicative abilities
  • And more.

It’s not so hard to see that emotional intelligence training could have a positive impact on any workforce, especially when many of these qualities are also associated with strong leaders. Emotional intelligence at work isn’t learned overnight – it takes practice and resources.

This handbook will serve as a guide for your employees to intentionally improve their EQ. It’s broken down into the four domains outlined by author Daniel Goleman: self-awareness, self-management, social awareness, and relationship management.

In this handbook, you’ll find:

  • A brief description of each of the four EQ domains and why they’re important
  • Several practices for each domain that employees can implement
  • Guiding questions to help reflect on changes in their emotional awareness and behavior