Active listening is the most fundamental component of interpersonal communication skills.

Rather than just hearing what’s being said, active listening requires giving the speaker undivided attention to achieve mutual understanding. Think about all of the mission critical business functions that are affected by employees’ ability to listen effectively.

Effective listening directly affects just about every aspect of business!

In this competency guide, you’ll learn:

• Do’s and Dont’s of active listening
• How to develop active listening in yourself and others
• Supporting behavior statements and development activities