What creates conflict in the workplace?

Ego, pride, jealousy, opposing positions, performance discrepancies, compensation, power… you might come to the conclusion that just about anything and everything creates conflict.

The reality is that most conflict is usually a result of poor communication or a lack of emotional control. When conflict is not handled effectively, it can quickly turn into a bigger problem.

When conflict arises, it’s normal for people to get defensive or even aggressive. But you can avoid this by using conflict resolution techniques.

In this competency guide, you’ll learn:

• How to use communication skills to solve conflict
• Six techniques to facilitate conflict resolution in the workplace
• Supporting behavior statements and development activities