Retain Your Reps & Create an A+ Customer Experience

Sales and customer service representatives experience some of the highest turnover rates in any job category. Coaching employees to perform under pressure and giving them opportunities to develop their careers can be a hard thing to pull off – but with BizLibrary, it’s never been easier.

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Our Key Topics for Sales &
Customer Service Training Programs

Soft Skills for Sales

Active listening

Handling rejection

Prospect research

Relationship-building

Negotiation

And more!

Hard Skills for Sales

Building product/service value propositions

How to qualify prospects

Sales funnel knowledge

Outlining the sales process to prospects

Giving a demo

And more!

Creating the Customer Spark

Patience within difficult conversations

Communicating efficiently

Attention to detail

Maintaining positivity

Demonstrating empathy

And more!

Keeping the Customer

Software knowledge

De-escalation strategy techniques

Escalation strategy techniques

Opening & closing a support case

Coaching Reps

Supporting & motivating employees

Providing constructive feedback

Troubleshooting & problem-solving

Escalation strategy techniques

Building scaffolding to achieve goals

Build a sales and customer service culture that rocks

Get the step-by-step playbook on building a training program that develops confident representatives

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Develop Your Employees’ Potential into
High Performance

Expert-led Content by Sales & Customer Service Legends

Whether you’re training an entire call center of newbies or refreshing best practices for your seasoned front-line staff, BizLibrary’s expert-led content from names like Simon T. Bailey, Shep Hyken, and Jim Cathcart will help you create customer service excellence at scale.

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Customized Learning Plans Specific to Your Employees

Provide turn-key role-specific training plans to your learners that can be customized to their current position and their development goals. BizSkills generates custom learning paths that are pre-mapped to our content by linking over 1500 off-the-shelf skills to your roles.

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Dispersed Workforce? No Problem

Leverage our on-demand content and BizLMS’s hybrid classroom functionality to train your remote and hybrid employees on all the “people-forward” essential skills that lead to more positive interactions and move the needle on growth.

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Quick Implementation to See Results Right Away

Our seasoned Implementation and Client Success Teams will help you build a custom program from our best practice blueprints (including pre-written templates and activities), so you can successfully launch in less than 90 days and start seeing those results you came to us for.

How We Launch Programs

As a sales organization, we have an intense focus on sales. All things sales. It's very important... BizLibrary's job is to get the best training experience for everyone that [they] work with.

Marshall Fields

ViaMedia

Viamedia Prioritizes Upskilling and Reskilling with BizLibrary

As a sales organization, Viamedia can experience a lot of competing priorities when it comes to training. Training Coordinator Marshall Fields knew that he needed to leverage his partnership with his BizLibrary Client Success Manager to prepare for achieving leadership buy-in to build a training program. Fields said that his CSM had “a depth of knowledge that gives you the ability to up your game, support you, and make you look good.

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