3 min The Customer Comes Second Author Guest Contributor Delight the customer, astound the customer, serve the customer, the customer comes first -- we've all...
7 min How To Build Successful Partnerships That Last: Until Death Do Us Part Author Shannon Kluczny When the culture of your organization makes it abundantly clear that people are valuable for who...
3 min Creating a Customer-Focused Culture: Humans vs. Numbers Author Krista Heumann Creating a customer-focused culture relies on the human interactions between your employees and your customers. Are...
3 min Great Customer Service Skills That Every Employee Needs Author Guest Contributor Customer service can be a difficult skill to master, but at its core, it’s really pretty...
3 min 7 Steps to Building a Customer Success Organization Author Shannon Kluczny To truly adopt a Customer Success mindset, the entire organization, including the clients, need to be...
